Carol Gover Smith, C.H.R.P., Senior Consultant, Change Management Expert and Facilitator

Professional Accomplishments
  • Successful Management Consultant / Facilitator / Speaker / Author
  • President of a successful management consulting practice for the past sixteen years providing advanced facilitation of collaborative planning, problem-solving and consultation processes and senior consulting expertise in organizational change and transformation
  • Public sector and Fortune 100 private sector clients include: TD Waterhouse, TD Bank Group, Manulife Financial, Pfizer, Merck, Roche Canada, multiple ministries/departments within the Governments of B.C., Alberta, Ontario, the Northwest Territories and the Government of Canada, Canadian Blood Services and the League of U.S. States, Cities and Towns across the United States.
  • Deep knowledge and expertise in the following sectors: government (federal, provincial/state, municipal), healthcare and pharma, financial services, technology, justice / social services, and not-for-profit
  • Senior consultant and facilitator of complex, high consequence, organizational transformations including: the design and facilitation of stakeholder Round Tables on water scarcity and utilization across 4 southern U.S. States; the integration and redesign of healthcare service delivery across 2/3 of B.C.; the facilitation lead for over 100 business process requirements sessions and IT vendor negotiation sessions with executives and business teams across TD Waterhouse as part of the development of a new, $350 million dollar, Global Wealth Trading System; the facilitation of an organizational review and redesign for the Ontario Region of the Department of Aboriginal Affairs and Northern Development to align with the Government’s lands and economic development agenda; the facilitation of multi-sector, multi-jurisdiction stakeholder sessions across Canada to develop a series of national visions and care strategies for patients living with various diseases (cancers, Aids, etc.)
  • Excellent communicator – facilitated thousands of planning and problem-solving sessions and training and development programs; Keynote Speaker and Moderator at business conferences; Television Host and Producer for numerous television programs; Master of Ceremonies for in-person and live “on-air” fundraising events for various hospital foundations and charities; Moderator of televised federal, provincial and municipal election debates.


    CAREER HISTORY 
 President and Executive Management Consultant, 
1996 – Present, Smith Innovations Group Inc., Toronto, Canada
  • Leading consulting engagements to the public sector and Fortune 100 companies, from identifying the scope of the assignment and preparing the work proposal, through the management of client service delivery and the preparation/quality review of the final deliverable
  • Working with senior executives within client organizations to assess business needs, develop and present a series of options and identify and implement a preferred course of action
  • Designing and facilitating approaches and processes that enable clients to meet their strategic business objectives, from undertaking a comprehensive analysis of business processes, practices, &/or services, to the identification of issues, gaps, barriers, and opportunities for change, through the facilitation of business relationships and inter-dependencies between business units, process partners and/or stakeholders
  • Working with clients to articulate the business case associated with implementing a particular strategy or approach and developing stakeholder engagement strategies
  • Designing and facilitating senior-level education and working sessions, both in the early stages of thought formulation and the later stages of planning and implementation (e.g. strategic and operational planning, brand planning, change and/or project scoping, issue identification/resolution)
  • Developing communications strategies for multi-channel delivery including facilitating communications or consultation events (focus groups, town hall meetings, and consultation sessions)
  • Ensuring momentum and focus are sustained throughout client change efforts through a combination of ongoing executive coaching and organizational alignment events, education and communications
  • Leading business development and marketing activities for consultancy including establishing collaborative partnerships / joint ventures


    PUBLICATIONS AND AWARDS
  • Author: HR Manager’s Guide To Applied HR Strategy, Thomson-Carswell Publishers, second edition 2011. (www.carswell.com)
  • Author of articles on leadership and human resources issues published in HR Professional Magazine, Human Resources Professional Association of Ontario (HRPAO) (Copies and related information available upon request)
  • Recognition for Excellence in Government: Provincial Auditor’s Report to the Legislature, Queen’s Park Printing, Government of Ontario, Canada, 1995-96: Public sector change initiative cited as an example of leadership excellence for the redesign of corporate business services across 18 ministries
  • Contributor to NY Times Best-Selling Book: The One Minute Millionaire, by “Chicken Soup for the Soul” Series Co-Authors, Mark Victor Hansen and Robert G. Allen, Harmony Books/Random House, 2002